Privacy Policy

1. Information We Collect

We may collect account, organization, workflow, technical, marketing, and communication information needed to operate Mach 10 services.

• Names, work email addresses, phone numbers, company names, roles, job titles, onboarding information, account preferences, and operational configuration details.
• RFQs, sourcing requests, workflow records, communication history, comments, notes, calendar activity, supplier coordination records, files, attachments, product information, ownership records, and account activity.
• IP addresses, browser and device information, operating system details, session information, usage analytics, log data, and performance information.
• Email engagement, event participation, inquiry submissions, campaign participation, communication preferences, and marketing interaction information.

We receive this information directly from users and their organizations, from authorized workflow participants, from integrations or service providers they choose to use, and automatically when people use our websites or platform.

2. How We Use Information

Mach 10 may use information to operate the platform, support workflows, coordinate sourcing and communication, provide onboarding and support, improve functionality, analyze usage, provide marketing and event services, maintain security, enforce policies, and comply with legal obligations.

3. Workflow Visibility

Mach 10 is a shared operational coordination environment. Information shared in workflows may be visible to authorized participants based on workflow permissions, participant configuration, organizational settings, routing structures, and account access controls. Organizations are responsible for managing participant access and determining what information is shared.

4. Confidential, Regulated, And Export-Controlled Information

Organizations are responsible for deciding whether confidential, proprietary, regulated, export-controlled, technical, or sensitive information should be shared through the platform. Users are responsible for compliance with applicable export control laws, trade restrictions, sanctions, confidentiality obligations, and regulatory requirements, including ITAR and EAR where applicable.

5. Data Storage, Security, And Third Parties

Mach 10 uses commercially reasonable administrative, technical, and organizational safeguards. No internet-based system is completely secure, and organizations remain responsible for their own security and compliance practices. Mach 10 may use third-party providers for hosting, analytics, communications, storage, authentication, support, and integrations enabled by an organization. Those providers process information under their own terms and privacy practices.

Mach 10 does not currently sell personal information for monetary consideration or use it for cross-context behavioral advertising. If those practices change, this Policy will be updated and any choices required by applicable law will be provided.

6. Communications, Retention, And Ownership

Mach 10 may send operational notifications, onboarding communications, workflow updates, product announcements, event information, ecosystem opportunities, and marketing communications. Users may opt out of non-operational marketing communications where applicable.

Operational and security messages may still be sent while an account or active workflow requires them. We retain information for as long as reasonably needed to provide the services, maintain security and audit history, meet legal obligations, resolve disputes, and enforce agreements. Information is deleted, de-identified, or securely disposed of when it is no longer needed, subject to backup cycles and lawful retention requirements.

Organizations retain ownership of operational data, files, workflow records, and submitted information. Mach 10 receives a limited license to host, process, organize, display, transmit, and manage that information only as needed to provide the platform and related services.

7. Aggregated Information And Early Access Services

Mach 10 may generate aggregated, anonymized, or de-identified analytics and platform insights for product improvement, workflow analysis, benchmarking, reporting, industry analytics, and feature development. Mach 10 will not intentionally disclose confidential customer information publicly without authorization.

Pilot, preview, evaluation, or limited-release services may include bugs, interruptions, incomplete functionality, configuration issues, operational limitations, and evolving workflows. Organizations should not rely on those environments as their sole operational system of record.

8. International Use, Children, And Updates

Users accessing Mach 10 from outside the United States acknowledge that information may be processed and stored in jurisdictions where privacy laws differ. Mach 10 services are intended for business use and are not directed toward individuals under 18. When this Policy changes, Mach 10 will update the date above and provide additional notice when required by law or when a change materially affects how personal information is handled.

9. Privacy Choices And Requests

Individuals may ask to access, correct, or delete personal information associated with them, or ask questions about how it is used, by contacting the address below. Mach 10 may need to verify identity and organizational authority before acting on a request. Some information may be retained where needed for security, record integrity, an active business relationship, legal obligations, or the rights of other participants. Mach 10 will not discriminate against a person for exercising a privacy right available under applicable law.

10. Contact

Questions regarding this Privacy Policy may be directed to Mach 10 Mechanical™ at privacy@mach10mech.com. Website: mach10mech.com.